Quality & Service
At ESG our reputation as one of the UK’s leading glass processors is very important to us. We take pride in providing a high quality of service to all of our customers, regardless of size of order.
We see quality as everybody’s responsibility and as such operate a continual staff development program to ensure that our products and procedures meet with all regulatory BSI and international standards. Our goal is to deliver an excellent level of customer service and high quality at all times. In keeping with this, all of our products are regularly assessed and certified by relevant 3rd party accreditation bodies.
We are committed to providing a service that responds professionally to every customer’s needs, whilst aiming to make all of our customers feel satisfied that they have been provided with a high quality of service and regarded as the valued customer they are.
The Standards ESG have achieved are:
ISO 9001: 2008 (Quality Management Systems) – FM511206
BS EN 12150 : 2000 (Glass in building. Thermally toughened soda lime silicate safety glass)
BS EN 12600 : 2002 (Glass in building. Pendulum test. Impact test method and classification for flat glass)
BS 6206: 1981 (Impact performance requirements for safety glass and safety plastics for use in buildings)
BS EN 1863 : 2000 (Glass in building. Heat strengthened soda lime silicate glass)
BS EN 1288-3 : 2000 (Glass in building. Determination of the bending strength of glass – Part 3 – Test with specimens supported at two points – Four point bending)
BS EN 14179 : 2005 (Glass in building. Heat-soaked thermally toughened soda lime silicate safety glass)
BS EN 14449 : 2005 (Glass in building. Laminated glass and laminated safety glass)
BS EN 12543-4 : 1998 (Glass in building. Laminated glass and laminated safety glass. Test methods for durability)
BS EN 1063 : 2000 (Glass in building. Security glazing. Testing and classification of resistance against bullet attack)
BS EN 356 : 2000 (Glass in building. Security glazing. Testing and classification of resistance against manual attack)
LPS 1270 (Requirements and testing procedures for the LPCB Approval and listing of intruder resistant security glazing units)
BS 476-22 : 1987 (Fire tests on building materials and structures. Methods for determination of the fire resistance of non-bearing elements of construction)
BS EN 1364-1 : 1999 (Fire resistance tests. General requirements)
BS EN 1634-1 : 2000 (Fire resistance tests for door and shutter assemblies)
BS EN 1363-1 : 1999 (Fire resistance tests. General requirements)
Plus many of our products are also Licensed under the BSI Kite Mark Label (KM 511207)
Our goal is to always deliver all customers orders in the quickest time possible without compromising quality. However, from time to time our standard lead times may change due to our work load.
Please call one of our customer service team or check at the time of ordering for up to the minute lead times.